How to File a Complaint

How do I file a complaint?

South Carolina Residential Builders Complaint Procedure

A complaint against a licensee may be made to the Office of Investigations and Enforcement (OIE) on the official complaint form. The complaining party is responsible to ensure that all the necessary information is included on the form and the completed form should be mailed to (OIE) at Post Office Box 11329, Columbia, South Carolina 29211-1329.

Once OIE receives the complaint and jurisdiction is established, a thorough investigation is conducted to determine whether or not there may be a violation of the license law, building codes or construction standards adopted by Commission. After the investigation is completed, a report is presented to an Investigative Review Committee (IRC), which recommends a course of action. The IRC could recommend dismissal of the complaint, offer of a consent agreement, or hearing before the Commission members. Complainant will be notified in writing. The complainant should be prepared to testify in a hearing before the Commission if a hearing is required and the matter has not been otherwise resolved.

Complaint Form [PDF format]

Residential Construction Standards are the guidelines used in analyzing complaints. [PDF format]

The Commission can take disciplinary action against a licensee only if there are facts which support a charge resulting in the finding of a violation(s) of the license law, building codes or standards adopted by the Commission.

The Commission is not empowered to assist with the following:

• Breach of contract matters for which you may need to contact an attorney
• Matters regarding money or requiring a builder to fix a construction problem or deficiency

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